Terms & Conditions

Production and Delivery
All jewellery pieces by Atelier Diamant are custom made.
Manufacturing begins after signing off on the design sketch and payment in full. Once design plan has been signed off and manufacturing commenced, Atelier Diamant will not amend changes to the original design. Please allow a lead time of up to 6 weeks, excluding design and delivery time.
We offer our clients guidance in purchasing diamonds, please do not hesitate to contact our support staff. All loose Diamonds purchased are a custom order, please allow a lead time of up to 4 weeks.
If unforeseen circumstances arise, lead times may vary. However, at Atelier Diamant we strive to deliver all jewellery items within the time frame provided. If anything is to happen, we will notify you of any delays.
Please contact us in advance if you would like your custom order earlier, we will do our best to accommodate your request.

Shipping
Shipping within Australia is complimentary. We use an express service via Australia Post and Toll Express, with signature on delivery. A Tracking number will be provided and emailed to you once your jewellery item is ready for dispatch.
Atelier Diamant is not responsible for incorrect deliveries, due to input errors. Any parcel signed on delivery and scanned as delivered will not be refunded or replaced.
If you have any queries, please contact Atelier Diamant, we welcome pick up at our Perth store.

International Shipping – Import Duty & Taxes
Contact the team at Atelier Diamant for any international shipping queries. According to your country location we will quote you via Fedex for delivery costs. A Tracking number will be provided and emailed to you once your jewellery item is ready for dispatch.
The customer is solely responsible for all import duties, custom charges and taxes. This is a separate expense. Atelier Diamant is not responsible for incorrect deliveries due to input errors. Any parcel signed on delivery and scanned as delivered will not be refunded or replaced.
Please make sure you contact your local custom authorities in advance.
If you have any queries, please contact Atelier Diamant.

Refunds & Returns
Atelier Diamant makes jewellery to a high standard, each piece is uniquely tailored to each client. Therefore, we will not permit returns or refunds due to change of mind or incorrect purchases.
Loose diamonds purchased on our website are a custom order. We will not refund or exchange due to change of mind or incorrect purchases. However, on the rare occasion a diamond from our website is unavailable after purchase, we will offer a similar diamond or a refund.

Warranty
Atelier Diamant have a vigorous quality control process. If any jewellery item is found to have a major manufacturing fault within 12 months of purchase, please contact within 14 days in writing by email. Please describe the details and provide photos. Atelier Diamant may request an instore inspection, if required please send the jewellery item back in a good condition, packaged appropriately to prevent further damage. If the item is found to be faulty, we will repair or offer a store credit to the same value of purchase.
Damage caused by inadequate packaging will not be covered by Atelier Diamant’s warranty. Atelier Diamant reserves the right to judge whether each jewellery item is covered by our warranty.
Our skilled jewellers will assess the jewellery item and either repair or offer a store credit if deemed faulty. This excludes wear, tear, accidental damage, loss, damage by wearer, act of god and any item that is worked on by third party.